- Not what you expected? If you are not completely satisfied with your order (for any reason), returns are accepted for a full refund within seven calendar days of receiving your return authorization request.
- Returns must be postmarked within seven calendar days after receiving return authorization. A copy of your original receipt with a brief explanation for your return.
- Items must be in their original, new, unworn, undamaged condition to device a full refund. Irenka Jewelry reserves the right to refuse refunds for items that are returned without authorization or in unacceptable condition.
- Custom or sale items are final sales and cannot be returned.
- All return shipping charges are the customer's responsibility and cannot be refunded. Please pack jewelry in a well-padded container and ship using UPS or USPS. Shipping insurance is not required but recommended. Irenka Jewelry is not responsible for damages or loss incurred in return shipping.
- Once your authorized return has been received and examined, your original method of payment will be credited within one week, not including the original or return shipping costs. You will receive an email confirmation of your refund once it is processed
*Please be aware that every piece of jewelry is handmade and made to order. This means there will be minor differences in stone color and slight variation in measurements*
*PLEASE CONTACT US FOR CORRECT RETURN ADDRESS
- I accept credit and debit card payments via Swipe. You can also choose to pay with Pay Pal. Once payment is completed through Swipe, your purchase will be shipped within 2-5 business days for in stock items. Please allow extra time for any custom orders.
Still have questions? We will do our best to respond within 24 hours of receiving your email.
Please contact us through our website, here.